Reinstate waived interest on customer transactions (form) [AX 2012]

Updated: November 9, 2010

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

Click Accounts receivable > Common > Customers > All customers. Select a customer account. On the Action Pane, click the Collect tab, and then click Transaction interest > Reinstate.

You can reinstate interest transactions that are part of interest notes, and that were previously waived for a customer.


This process does not reinstate the actual interest. It instead creates an invoice for the amount that the customer owes, and the amount is automatically settled against the charges that were previously waived.

You can also reinstate complete interest notes or fees that are part of interest notes. For more information, see Reinstate waived interest notes (form) and Reinstate waived fees (form).

If necessary, reinstated interest can be waived again. For more information, see Waive interest on customer transactions (form).

When you reinstate interest notes, a historical record is created that lists the user who entered the adjustment, the date and time of the adjustment, and other details. To view this record, click History on the Collect tab on the All customers list page. For more information, see Interest note adjustment history (form).

The following tables provide descriptions for the controls in this form.



View interest note

View the details of the interest note that the waived interest transaction is a part of.


Reinstate the waived interest that you selected and close the form.




Select the check box for the interest transactions that were previously waived, and that you want to reinstate.


The identifier for the interest transaction.


The date of the interest transaction.


The type of interest transaction, such as a sales order, payment, or invoice.

Start date

The first date for charges that are included in the interest note.

End date

The last date for charges that are included in the interest note.

Interest amount

The amount of interest that is owed by the customer for this transaction.

Interest note

The identifier of the interest note that this interest transaction is part of.

Write off

The amount of any charges that were previously written off for the customer. Writing off is a separate process that is used for bad debts. This process marks all customer transactions for settlement instead of only making adjustments to interest notes. For more information, see Collections and credit in Accounts receivable and Key tasks: Collections.


Optional: Enter notes about the action.

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).