SLA time recording (form) [AX 2012]

Updated: November 26, 2010

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

Click Service management > Common > Service orders > Service orders. Select the service order, and on the Action Pane, on the Service order tab, in the Service level agreement group, click Time recording

Use this form to view the status of time recordings for service orders. You can view the recording start time and the time at which the service is supposed to be finished according to the attached service level agreement (SLA).

The following tables provide descriptions for the controls in this form.

Tab

Description

Overview tab

View the statuses of the SLA time recordings that have been started for the service order.

General tab

View or enter information about the selected SLA time recording.

Field

Description

Status

The status of the time recording. The recording is measured against the limit that is set in the SLA that is attached to the service agreement.

Created by

The person who created the entry.

Modified by

The last person to modify the entry.

Start time

The start time of the time recording interval.

End time

The end time of the time recording interval.


Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).

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