View cases that are assigned to you

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Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

You can view the list of cases that you created or that are assigned to you, including cases that are related to customer or vendor issues and cases that are related to audit violations. You can also view detailed information about a specific case, such as the status of the case, activities, and knowledge articles that employees are using to resolve the issue.

  1. Click Sales on the top link bar, and then expand Cases and click All my Cases on the Quick Launch.

  2. To view detailed information about a case, in the Case ID column, click the case that you want to view.

Note

You can also view cases that are related to audit violations by using the Compliance site. For more information, see View cases and case details.