• Article

The Exchange store was unable to load the virus scanner

 

Applies to: Operations Manager Management Pack for Exchange 2010

Topic Last Modified: 2011-09-28

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name

Exchange

Product Version

14.0 (Exchange 2010)

Event ID

^(9581|9565|9568|9574)$

Event Source

MSExchangeIS*

Category

KHI

Alert Type

Error

Rule Path

Microsoft Exchange Server/Exchange 2010/Mailbox/Mailbox Virus Scan

Rule Name

The Exchange store was unable to load the virus scanner.

Explanation

This Error event indicates that the Exchange store could not load the virus scanner program that is installed on the computer.

Typically, this issue may occur if one of the following conditions is true:

  • An antivirus program that is not compatible with Microsoft Exchange Server 2010 is installed on the computer.

  • The antivirus program is damaged. An antivirus program can be damaged for one or more of the following reasons:

    • Exchange Server was reinstalled or restored from backup, but the antivirus program was not reinstalled.

    • The antivirus program was uninstalled, but the removal of the program is incomplete or the installation was damaged.

User Action

To resolve this problem, do one or more of the following:

  • Verify that the antivirus software that is running on the computer is compatible with Exchange 2010. Contact your antivirus vendor to determine which version of antivirus software is compatible with Exchange 2010. For details, see Microsoft Knowledge Base article 49500, List of antivirus software vendors.

    If the installed antivirus software is not compatible with Exchange 2010, disable the antivirus software on the server, and then restart the Microsoft Exchange Information Store service.

  • Make sure that any antivirus software that is not being used is removed correctly. For more information about how to remove the antivirus program, contact the antivirus vendor.

  • Make sure that the antivirus program that you want to use is installed correctly. For more information about how to install the antivirus program, contact the antivirus vendor.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.