• Article

Troubleshoot-CI.ps1 encountered an unexpected error

 

Applies to: Operations Manager Management Pack for Exchange 2010

Topic Last Modified: 2011-11-08

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name

Exchange

Product Version

14.0 (Exchange 2010)

Event ID

^(5600|5001)$

Event Source

CI Troubleshooter

Category

KHI

Alert Type

Error

Rule Path

Microsoft Exchange Server/Exchange 2010/Mailbox/Mailbox Monitoring

Rule Name

Troubleshoot-CI.ps1 encountered an unexpected error.

Explanation

This Error event indicates that the Content Index Troubleshooter (Troubleshoot-CI.ps1) encountered an unexpected error and could not recover.

User Action

Review the Application log and System log on your Exchange 2010 servers for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.