Test Access feature

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The E-mail Router Configuration Manager can test access for Microsoft Dynamics CRM users, queues, and forward mailboxes. By using the test-access feature, you can troubleshoot issues that can prevent the E-mail Router from functioning correctly.

Test Access error

If there is a problem with your outgoing email configuration, you may receive the following error message when you click Test Access on the E-mail Router Configuration Manager:

"Outgoing status: Failure - An error occurred while checking the connection to e-mail server EXSERVERNAME. The requested address is not valid in its context"

To troubleshoot test access

  1. Run a telnet command to verify that connectivity is functioning between the computer that is running the E-mail Router and the Microsoft Exchange Server. For example, start the Telnet tool and type the following command:

    TELNET EXSERVERNAME PORT

  2. Make sure that there are no antivirus services or firewall services running on the server that is running Exchange Server that prevent connection through port 25.

  3. For information about how to configure the SMTP server to allow relay messages from Microsoft Dynamics CRM, see Microsoft Knowledge Base article 915827 KB: The recipient does not receive an e-mail message when a Microsoft Dynamics CRM user sends an e-mail message by using the Microsoft Dynamics CRM Web client.

Error message when you send an email message by using the Microsoft Dynamics CRM web application

In addition, when you send an email message by using the Microsoft Dynamics CRM web application, you may receive an error message that resembles one of the following:

  • This message has not yet been submitted for delivery. 1 attempts have been made so far.
  • The message delivery failed. It must be resubmitted for any further processing.

For more information see Microsoft Knowledge Base article 915827 KB: The recipient does not receive an e-mail message when a Microsoft Dynamics CRM user sends an e-mail message by using the Microsoft Dynamics CRM Web client

For more information about the test access feature, see "Test Access for Users, Queues, and Forward Mailboxes" in the E-mail Router Configuration Manager Help, as well as the following topics in the Installing Guide: