Disable the Get CRM for Outlook button

  • Article

Note

The information in this topic applies to deployments with Microsoft Terminal Server or Citrix server user connections. For general Get CRM for Outlook button removal steps, see Disable the CRM for Outook button on the Web application.

The Microsoft Dynamics CRM for Outlook Configuration Wizard will start when users connect to a Microsoft Terminal Server or Citrix server. In addition, users will see an option to configure the Microsoft Dynamics CRM for Outlook.

To disable the Microsoft Dynamics CRM for Outlook Configuration Wizard and the option to configure Microsoft Dynamics CRM for Outlook in Microsoft Outlook 2010, follow these steps on the client computer.

Note

You can also use Group Policy or a logon script to create this registry key for Terminal Server or Citrix users who do not use Microsoft Dynamics CRM for Outlook.

  1. Click Start, and then type regedit in the Search programs and files box.
  2. Locate the following registry subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins
  3. Right-click Addins, point to New, and then click Key.
  4. Type crmaddin.Addin, and then press ENTER.
  5. Right-click crmaddin,Addin, point to New, and then click DWORD Value or DWORD (32-bit) Value.
  6. Type LoadBehavior and then press ENTER.
  7. Right-click LoadBehavior and then click Modify.
  8. Type 8 in the Value Data box, click Decimal, and then click OK.
  9. Exit Registry Editor.

To disable the Microsoft Dynamics CRM for Outlook Configuration Wizard and the option to configure Microsoft Dynamics CRM for Outlook in Microsoft Office Outlook 2007 and Microsoft Office Outlook 2003, follow these steps on the client computer:

  1. Click Start, and then type regedit in the Search programs and files box.

  2. Locate the following registry subkey:
    Outlook 2007
    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Resiliency\DisabledItems
    Outlook 2003
    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Resiliency\DisabledItems

  3. Right-click DisabledItems, point to New, and then click Binary Value.

  4. Type CRMAddin and then press ENTER.

  5. Right-click CRMAddin and then click Modify.

  6. Type the following in the Value Data box and then click OK:

    hex:01,00,00,00,80,00,00,00,2e,00,00,00,63,00,3a,00,5c,00,70,00,72,\
    00,6f,00,67,00,72,00,61,00,6d,00,20,00,66,00,69,00,6c,00,65,00,73,00,5c,00,\
    6d,00,69,00,63,00,72,00,6f,00,73,00,6f,00,66,00,74,00,20,00,64,00,79,00,6e,\
    00,61,00,6d,00,69,00,63,00,73,00,20,00,63,00,72,00,6d,00,5c,00,63,00,6c,00,\
    69,00,65,00,6e,00,74,00,5c,00,62,00,69,00,6e,00,5c,00,63,00,72,00,6d,00,61,\
    00,64,00,64,00,69,00,6e,00,2e,00,64,00,6c,00,6c,00,00,00,6d,00,69,00,63,00,\
    72,00,6f,00,73,00,6f,00,66,00,74,00,20,00,64,00,79,00,6e,00,61,00,6d,00,69,\
    00,63,00,73,00,20,00,63,00,72,00,6d,00,00,00

    Note: This binary value is based on the default installation location of the Crmaddin.dll. By default, the Crmaddin.dll file is installed in the following file system location:

    C:\Program Files\Microsoft Dynamics CRM\Client\bin\crmaddin.dll

    If the Crmaddin.dll file is installed in a different location, the binary value in this step must be updated.

  7. Exit Registry Editor.