Return orders configuration key (ReturnItem) [AX 2012]

Updated: October 17, 2012

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

The Return orders configuration key allows you to create and process customer return orders.

You can enable or disable this key in the License configuration form.

The following forms are available when the configuration key is enabled.


For more information

Create return order

Return an item


For more information

Disposition codes

Disposition codes (form)

Return reason codes

Return reason codes (form)

Return reason code groups

Return reason code groups (form)

Return order

Return orders (form)

(PM) Return orders (form)

Replacement item

All return orders

Canceled return orders

Closed return orders

Created return orders

Open return orders

List pages

Preview return order

Preview the return order

Latest return orders

The latest return orders for a specific customer account

Find sales order

Copy lines to the order from the invoices that have previously been posted to the current invoice account

The following table provides information about how this configuration key relates to other configuration keys and license codes.



License code

Trade and Logistics

Parent key


Child keys


For more information about how license codes and configuration keys work together, see About license codes and configuration keys.

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).