Case online request configuration key (CaseOnlineRequest) [AX 2012]

Updated: September 13, 2011

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

The Case online request configuration key enables access to the Sites Services solution for online case requests. With this key enabled, customer service staff or sales staff can use Sites Services for Microsoft Dynamics ERP to accept case requests online from customers (in addition to vendors and employees).

You can enable or disable this key in the License configuration form.

No forms are enabled by this configuration key.

The following table provides information about how this configuration key relates to other configuration keys and license codes.



License code


Parent key

Sites Services functionality

Child keys


For more information about how license codes and configuration keys work together, see About license codes and configuration keys.

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).