Creating Workflows for IT Processes

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

To use a workflow to automate a process in the System Center 2012 – Service Manager Authoring Tool, you must define what the workflow should do, when it should run, and what information it needs. You can start with general definitions and then refine them until you have details that you can work with in Service Manager.

• Managing Workflows

  Describes how to create, save, edit, or delete workflows.

• Adding or Removing Workflow Activities

  Describes how to add activities; remove, copy, and paste activities; and configure specialized activities to import Windows PowerShell scripts into a workflow.

• Configuring the Way Activities Manage and Pass Information

  Describes how to use properties to pass information to a workflow and activities within the workflow.