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Creating Workflows for IT Processes


Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

To use a workflow to automate a process in the System Center 2012 – Service Manager Authoring Tool, you must define what the workflow should do, when it should run, and what information it needs. You can start with general definitions and then refine them until you have details that you can work with in Service Manager.

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