How to Create a Parent Incident Template
Updated: May 13, 2016
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
In System Center 2012 – Service Manager, a parent incident template is used to create new incidents. Incidents created from a template will include information for fields that you do not have to enter manually. By using a template for new incidents, new incidents are created faster than from scratch.
The template author creates a template for release records by using the following procedure.
To create a parent incident template
In the Service Manager console, open the Library workspace, and in the Library pane, select Templates.
In the Tasks list under Template, click Create Template.
In the Create Template dialog box, type a name for the incident template and a description of what the template applies.
Under Class, click Browse; in the Select a Class box, select Incident; and then click OK to close the Select a Class box.
Optionally, you can select the management pack where the template is saved.
Click OK to close the Create Template dialog box, and the new incident template form appears.
Enter information on the General tab, and then click the Activities tab.
Optionally, you can add, delete, or modify manual activities for the template.
If you add an activity, the activity form opens. Enter necessary information, and then click OK to save the activity.
When you have added all the activities you want, click OK to save the incident template and close it. The incident template then appears in Templates list.
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