Configuring Incident Management in System Center 2012 - Service Manager
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
This section provides an overview of how to configure incident management in System Center 2012 – Service Manager. This section also contains procedures that cover incident management configuration scenarios, including configuring incident settings, configuring email incident support, and creating an incident template.
Provides an overview of how to configure incident management.
Describes how to set the number of files and the size of a file that can be attached to an incident.
Describes how to set parent and child default actions for automatic resolution, automatic reactivation, and automatic incident status updates.
Describes how to define the incident priority based on impact and urgency.
Describes how to define the incident resolution time based on incident priority.
Describes how to specify the URL that Service Manager uses to connect to the Operations Manager 2007 web console.
Describes how to configure Exchange Server 2007 and Simple Mail Transfer Protocol (SMTP) to let users submit incidents by sending email.
Describes how to configure Exchange Server 2010 and Simple Mail Transfer Protocol (SMTP) to let users submit incidents by sending email.
Describes how to create a template that is used when you create incidents.