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How to Configure General Change Settings

 

Use the following procedures in System Center 2012 – Service Manager to configure settings to specify change request prefixes and to define change request file attachment limits and then validate the settings.

System_CAPS_noteNote

Revising the change request prefix does not affect existing change requests.

To configure general change settings

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Administration, and then click Settings.

  3. In the Settings pane, click Change Request Settings.

  4. In the Tasks pane, in the Change Request Settings area, click Properties.

  5. In the Change Request Settings dialog box, you can make the following changes:

    1. If you want to change the prefix code, change the default value in the Change Request ID prefix box.

    2. If you want to change the maximum number of files that you can attach to a change request, change the default value in the Maximum number of attached files box. For example, type 2.

    3. If you want to change the maximum size of files that you attach to a change request, change the default value in the Maximum size (KB) box. For example, type 300.

  6. Click OK to close the Change Request Settings dialog box.

To validate change settings

  1. To validate changes to the prefix code, create a new a change request, and verify that the change request IDs have the prefix that you specified.

  2. To validate changes to the attachment settings, open a change request, and attempt to add a file attachment that violates the settings that you specified.

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