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Configuring Desired Configuration Management to Generate Incidents in System Center 2012 - Service Manager

Updated: November 1, 2013

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

You can use the following procedure, for example, to inventory all the computers that might require an upgrade to Microsoft Exchange Server with Service Pack 1 (SP1). To do this, first define the appropriate configuration baseline in System Center Configuration Manager 2007. For more information about baselines in Configuration Manager 2007, see How to Configure Configuration Baselines for Desired Configuration Management.

In System Center 2012 – Service Manager, you must create a Configuration Manager connector to import the baseline and configure incident management to automatically generate incidents based on desired configuration management. For information about how to create a Configuration Manager connector, see About Importing Data from System Center Configuration Manager.

You can use desired configuration management in Configuration Manager 2007 to monitor software to ensure that it is compliant with defined values. For example, you can monitor software versions, security settings, and software updates. The configurations that you want to monitor are added as Configuration Manager 2007 configuration items to configuration baselines so that they can be evaluated for compliance as a group.

In Service Manager, you can import configuration baselines from Configuration Manager 2007 by using a Configuration Manager Connector. You can then configure Service Manager to create incidents for each Service Manager configuration item that reports as noncompliant against the defined values.

Use the following procedure to configure incident management to automatically generate incidents based on desired configuration management.

Configuring Desired Configuration Management Topics

Other Resources for This Component

For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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