Using Groups, Queues, and Lists in System Center 2012 - Service Manager
Updated: November 1, 2013
Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager
In System Center 2012 – Service Manager, you can use groups to manage configuration items, queues to manage work items, and lists to customize forms to classify different objects, such as incidents, change requests, activities, or configuration items. Use the overview and the procedures in the following topics to help manage these items.
Groups, Queues, and Lists Topics
About Groups, Queues, and Lists
Provides an overview of groups, queues, and lists in Service Manager.
How to Create a Group
Describes how to create a group.
How to Create a Queue
Describes how to create a queue.
How to Edit a Queue
Describes how to edit a queue.
How to Add a List Item
Describes how to add a list item.
Other Resources for This Component
For additional resources, see Information and Support for System Center 2012.
Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.