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Introduction to the Service Manager Authoring Guide


Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

System Center 2012 – Service Manager automates help desk functions, such as ticketing and change request processes, to help organizations manage their help desks. Service Manager integrates with Active Directory Domain Services (AD DS), Operations Manager, and Configuration Manager to build a single, reconciled inventory of an organization’s assets.

Service Manager uses management pack files that contain object definitions for the various features of the product. You can customize the behavior of Service Manager and extend it by creating and modifying management packs. This authoring guide describes the use, authoring, and customization of management packs.

The System Center Service Manager 2010 Software Development Kit (SDK) contains information that you might need when you are authoring with Service Manager. The SDK includes reference information for the class libraries and documents that the schema uses to create XML-based management packs. To download the documentation for the System Center Service Manager 2010 SDK, see System Center Service Manager Software Development Kit (SDK) Documentation.

This section includes overviews of management packs, authoring methods for Service Manager, and the Service Manager Authoring Tool.

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