Update Incident Activity
Updated: May 13, 2016
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
This activity in System Center 2012 – Service Manager saves property changes to one Service Manager incident.
Design-Time Prerequisites
None.
Run-Time Prerequisites
None.
Properties
The Update Incident activity uses the input properties that are described in the following table.
| Display name | Internal name | Type | Required | Description |
|---|---|---|---|---|
| Action Log Comment | ActionLogComment | String | No | Specifies a comment to include in the Incident object’s action log. |
| Affected User Domain | AffectedUserDomain | String | No | Specifies the name of the Domain Name System (DNS) domain of the primary user who is affected by the incident. |
| Affected User Name | AffectedUserName | String | No | Specifies the user name of the primary user who is affected by the incident. |
| Category | Category | Integer | No | Specifies the type of incident, such as "Networking" or "Printing." The value is the ID of enum. (Category –enum data type) |
| Continue On Error | ContinueOnError | Boolean | No. (The default setting is true.) | Determines whether the workflow should continue running if the activity fails. |
| Impact | Impact | Integer | No | Specifies the impact of the incident on the affected user or users. The value is the ID of enum. (Impact -enum data type) |
| Source | Source | Integer | No | Specifies the source of information about the incident, such as "Phone" or "E-mail." The value is the ID of enum. (Source –enum data type) |
| Service Manager Incident | SMIncident | System.Workitem.Incident | No | The constructed incident class instance to be updated. |
| Status | Status | Integer | No | Specifies the status of the incident that generated the activity. The value is the ID of enum. (Status –enum data type) |
| Summary | Summary | String | No | Specifies the summary text that describes the incident. |
| Urgency | Urgency | Integer | No | Specifies the urgency of resolving the incident. The value is the ID of enum. (Urgency –enum data type field) |
The Update Incident activity generates the output that is described in the following table.
| Display name | Internal name | Type | Description |
|---|---|---|---|
| SM Incident | SMIncident | System.WorkItem.Incident | Returns an update of the incident class instance. The input SM Incident and the output SM Incidentare equal unless the activity failed to find the SM Incident. In that case, the output SM Incident is set to Null. |
Errors and Exceptions
None.
Remarks
None.
Example
None.
See Also