How to Delete or Restore a Configuration Item

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

After members of the Advanced Operators, Authors, or Administrators user roles have initiated the deletion of a configuration item, a System Center 2012 – Service Manager administrator can use the following procedures to either permanently delete the configuration item or to restore the original properties for this item. You may need to refresh the Service Manager console to update the list of configuration items.

To complete the deletion of a configuration item

1. Log on to a computer that hosts the Service Manager console by using a user account that is a member of the Administrators user role.

2. In the Service Manager console, click Administration.

3. In the Administration pane, expand Administration, and then click Deleted Items.

4. In the Deleted Items pane, click the configuration items that you want to permanently delete. You can use the CTRL or SHIFT keys to select multiple configuration items.

5. In the Tasks pane, click Remove Items.

   Note

   
   For this release, if you are logged in as an administrator, you will see three options in the Tasks pane under the name of the computer: Delete, Remove Items, and Restore Items. In the Deleted Items view, select only Remove Items or Restore Items.

6. In the System Center Service Manager dialog box, make sure you selected the correct items, and then click Yes.

To restore a configuration item

1. Log on to a computer that hosts the Service Manager console by using a user account that is a member of the Administrators user role.

2. In the Service Manager console, click Administration.

3. In the Administration pane, expand Administration, and then click Deleted Items.

4. In the Deleted Items pane, click the configuration items that you want to restore to the Service Manager database. You can use the CTRL or SHIFT keys to select multiple configuration items.

5. In the Tasks pane, click Restore Items.

   Note

   
   For this release, if you are logged in as an administrator, you will see three options in the Tasks pane under the name of the computer: Delete, Remove Items, and Restore Items. In the Deleted Items view, select only Remove Items or Restore Items.

6. In the Delete Item dialog box, make sure that you selected the correct items, and then click Yes.

You can use Windows PowerShell commands to complete these tasks, as follows:

• For information about how to use Windows PowerShell to permanently remove an instance of a configuration item object, see Remove-SCSMClassInstance.

• For information about how to use Windows PowerShell to restore items that were previously marked for deletion in Service Manager, see Restore-SCSMDeleteItem.

How to Initiate the Deletion of a Configuration Item