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How to Install SharePoint Web Parts for the Self-Service Portal


Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

The home page for the Self-Service Portal in System Center 2012 – Service Manager is on the SharePoint Web Parts server. We recommend that you use Secure Sockets Layer (SSL) and install the SharePoint Web Parts using port 443.

When you installed Internet Information Services (IIS), the default website was configured to use port 80. If you want to install the SharePoint Web Parts on port 80, you must first move the default website in IIS to a different port—for example, port 8080—and then install the SharePoint Web Parts on port 80.

You can use this information to share Excel workbooks using SharePoint. For an example, see Configure Excel Services for a BI test environment.

Use the following procedure to install the SharePoint Web Parts server.

To install the SharePoint Web Parts server

  1. Using the Operational Database Account, log on to the computer that will host the Self-Service Portal.

  2. On the System Center 2012 – Service Manager installation media, double-click the Setup.exe file.

  3. On the Service Manager Setup Wizard page, click Service Manager web portal.

  4. On the Portal Parts page, click SharePoint Web Parts.

  5. On the Product registration page, read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license terms, and then click Next.

  6. On the System check results page, make sure that the prerequisite check passed or at least passed with warnings, and then click Next.

  7. On the Configure the Service Manager SharePoint site page, complete these steps:

    1. In the SSL certificate list, select the Secure Sockets Layer (SSL) certificate that you want to use with the Self-Service Portal, and then click Next.

    2. In the Port text box, accept the default port, or type a new port. For example, type 443.

    3. In the URL text box, type the URL for the web content server in the form of http://<computername>:<port> or https://<computername>:<port>.

    4. Click in any of the other text boxes, and then click Next.


    We strongly recommend the use of SSL. If you are using a self-signed certificate, make sure that the certification authority (CA) that issues the certificate has been added to the Trusted Root Certification Authorities store. You must use the same HTTP protocol (HTTP or HTTPS) with both portal parts.

  8. On the Configure the account for the Service Manager SharePoint app pool page, type a domain user and password, and then click Test Credentials. After you verify that you received a “The credentials were accepted” message, click Next.

  9. On the Help improve System Center Service Manager page, indicate your preference for participation in the Customer Experience Improvement Program. As an option, click Tell me more about the program, and then click Next.

  10. On the Use Microsoft Update to help keep your computer secure and up-to-date page, indicate your preference for using Microsoft Update to check for Service Manager updates. If you want Windows Update to check for updates, select Initiate machine wide Automatic update. Click Next.

  11. On the Installation summary page, click Install.

  12. On the Setup completed successfully page, click Close.

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