How to Complete or Fail a Manual Activity
Updated: May 13, 2016
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
You can use the following procedures to complete or fail a manual activity in System Center 2012 – Service Manager and then validate that the manual activity is complete or failed.
To successfully complete a manual activity
In the Service Manager console, click Work Items.
In the Work Items pane, expand Work Items, expand Activity Management, expand Manual Activities, and then click In-Progress Activities.
Select the manual activity.
In the Tasks pane, click Mark as Completed.
In the Comments box, type a comment, and then click OK.
To fail a manual activity
In the Service Manager console, click Work Items.
In the Work Items pane, expand Work Items, expand Activity Management, expand Manual Activities, and then click In-Progress Activities.
Select the manual activity.
In the Tasks pane, click Mark as Failed.
In the Comments box, type a comment, and then click OK. For example, type The post-implementation analysis indicates that the new hardware does not adequately meet our needs and has failed the review.
To validate that a manual activity is complete or failed
In the Service Manager console, click Work Items.
In the Work Items pane, expand Work Items, expand Activity Management, expand Manual Activities, and then click All Activities.
Verify that the manual activity is set to either Completed or Failed.
See Also