How to Customize a List Item
Updated: May 13, 2016
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
The items in a list in a sealed management pack in System Center 2012 – Service Manager cannot be changed. In this example, you will add a list item (phone) to the Service Request Source list and save it into an unsealed management pack, and then edit the new view by changing its name to New Failed Service Requests. You will finish this exercise by hiding the original Failed Service Requests view. As an administrator, you will still see the hidden view.
In the Service Manager console, click Library.
In the Library pane, expand Library, and then click Lists.
In the Lists pane, click Service Request Source.
In the Tasks pane, in the Service Request Source area, click Properties.
In the List Properties dialog box, click Add Item.
In the Select management pack dialog box, accept the default management pack, Service Manager Service Request Configuration Library, and then click OK.
In the List Properties dialog box, click List Value.
In the Name field, type Phone, and then click OK.