Managing Changes and Activities in System Center 2012 - Service Manager
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
Information Technology (IT) departments must manage changes to their IT environment and the risk associated with such changes. The change management features in System Center 2012 – Service Manager help you manage change by providing repeatable, predictable, and measured processes to implement change.
The topics in this section are organized according to common change management scenarios. Even though the sample scenarios refer to a fictitious organization, Woodgrove Bank, the scenarios and steps are based on real use, and they describe how to use the change and activity management features in Service Manager.
Describes the scenarios that involve change requests and activities in Service Manager.
Describes how change requests are started and classified and how to add items and activities to change requests.
Describes how to modify change requests by adding change details and change reviewers. Also describes how to approve a review activity.
Describes how to pause, resume, and unblock a failed change request.
Describes how to complete manual activities to track tasks, how to close a change request after you finalize the changes, and how to notify users.