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Upgrading to System Center 2012 - Service Manager


Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

This guide will show you how to upgrade from System Center Service Manager 2010 to System Center 2012 – Service Manager.


If you are planning to upgrade two or more System Center products, you must first consult the guide Upgrade Sequencing for System Center 2012 R2. The order in which you perform product upgrades is important. Failure to follow the correct upgrade sequence might result in product failure for which no recovery options exist. The affected System Center products are:

  1. Orchestrator

  2. Service Manager

  3. Data Protection Manager (DPM)

  4. Operations Manager

  5. Configuration Manager

  6. Virtual Machine Manager 

  7. App Controller

You can only upgrade to System Center 2012 – Service Manager from one of the two following products:

  • Service Manager 2010 Service Pack 1 (SP1) Cumulative Update 3 (CU3) (version 7.0.6555.115

  • System Center 2012 – Service Manager Release Candidate (version 7.5.1464.0.0).


It is assumed in this guide that you are performing an upgrade to System Center 2012 – Service Manager. For information about installing System Center 2012 – Service Manager on a computer where no previous version of Service Manager exists, see the Deployment Guide for System Center 2012 – Service Manager.

You can download a copy of this technical documentation from the Microsoft Download Center. Always use the TechNet library for the most up-to-date information.

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