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Step 8: Create a New View


To continue with the customizations in the Woodgrove Bank scenario, in this step Ken creates the Compliance Change Requests view that will display only change requests of the Compliance type. Ken saves the new view to the Service Manager Change Management Configuration Library management pack. Users can monitor these change requests in the Service Manager console.

Create a new view

  1. In the Service Manager console, click Work Items.

  2. In the Work Items pane, expand Change Management.

  3. In the Tasks pane, click Create View.

  4. In the General section of the Create View dialog box, type Compliance Change Requests in the Name box.

  5. Select the Criteria section.

  6. Next to the Search for objects of a specific class list, click Browse.

  7. In the Select a Class dialog box, under Name, select Change Request. In the Available Properties list select Area, and then click Add.

  8. At the end of the Criteria section, in the Criteria definition area, select the Area criterion, and in the empty box, set the value to Compliance. When the criterion is complete, it resembles [Change Request] Area equals Compliance.

  9. Click Display, and in the Columns to display list, select Status, Classification Category, and Description. Then, click OK.

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