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About Importing Data from System Center Configuration Manager


Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

You can import data from the System Center Configuration Manager site database into the System Center 2012 – Service Manager database. This automatically creates and populates configuration items for the hardware and software that you want to manage in Service Manager. After you import data from System Center Configuration Manager, you can attach the respective configuration items to relevant incidents, and the information in the configuration items will be available to analysts working on the incident.


Service Manager imports data from Microsoft System Center Configuration Manager 2007 with Service Pack 1 (SP1), Microsoft System Center Configuration Manager 2007 R2, or System Center 2012 - Configuration Manager.

By using a Configuration Manager connector, you can import configuration baselines from System Center Configuration Manager and then use these configuration baselines to automatically generate incidents for noncompliant configuration items. For more information about this option, see How to Configure Desired Configuration Management to Generate Incidents.

For information about Microsoft Operations Framework (MOF) implementation of change and configuration, see Position of the Change and Configuration SMF Within the MOF IT Service Lifecycle.

Before you create the Configuration Manager connector, you must make sure that the Data Warehouse Registration process is complete. For more information, see How to Determine When Data Warehouse Registration Is Complete in the Deployment Guide for System Center 2012 - Service Manager.

Additional data in System Center 2012 - Configuration Manager includes User-Device Affinity (UDA), Mobile Device Data, and Software Request Data. UDA data from System Center 2012 - Configuration Manager more accurately determines who the primary user of a computer or device is. The UDA data collected by the Service Manager System Center 2012 - Configuration Manager connector is used to populate the UsesComputer and PrimaryUser information in the Service Manager database.

Mobile device data for Windows Phones, Windows Mobile Phones, and Nokia devices will be collected by the Service Manager Configuration Manager connector. Data from other mobile devices such as iPhone, BlackBerry, and Android-based phones will be collected when you are using the Configuration Manager Exchange Server connector. For more information about the Exchange connector, see What’s New in Configuration Manager 2012. Mobile device data will be imported into the Service Manager database as configuration items, and it can be associated with work items, incident management, and change management.

Software request data will be used in support of self-service software request integration with System Center 2012 - Configuration Manager. The administrative category data from Configuration Manager will be used to select which Service Request templates to apply when creating a request from the Self-Service Portal.

You can configure the Configuration Manager connector to update the Service Manager database on a recurring schedule. You can also temporarily suspend the importation of data from Configuration Manager by disabling the connector. For example, you can disable the connector when maintenance is performed on the Configuration Manager site database because you know that the maintenance process temporarily creates inaccurate data. When appropriate, you can re-enable the connector and resume importing data.

In System Center Configuration Manager 2007, you can extend the hardware inventory by collecting an inventory of additional Windows Management Instrumentation (WMI) classes, additional WMI class attributes, registry keys, and other customizations to accommodate your organization's requirements. For more information about extending the hardware inventory in Configuration Manager 2007, see How to Extend Hardware Inventory.

If you have extended the hardware inventory in Configuration Manager 2007, you must create a new Configuration Manager 2007 Connector management pack in Service Manager to collect the extended hardware inventory. This new management pack can contain only the information required to collect the extended hardware inventory from Configuration Manager 2007, or it can consist of everything from the original Configuration Manager 2007 Connector management pack plus the new extended hardware inventory. For information about creating a new connector management pack, see .

You can import software configuration items with the Configuration Manager Connector by importing the following asset intelligence reporting classes in System Center Configuration Manager. These classes should be enabled in Configuration Manager before you configure the Configuration Manager connector in Service Manager. For more information about enabling Asset Intelligence in Configuration Manager, see How to Enable Asset Intelligence.

  • SMS_InstalledSoftware

  • SMS_SystemConsoleUsage

  • SMS_SystemConsoleUser

  • SoftwareLicensingService

  • SoftwareLicensingProduct

If software for a particular computer does not appear in the All Software view in the Configuration Items workspace, you should review the Operations Manager event log on the Service Manager primary management server. You should look for events with sources of OpsMgr Connector and Lfx Service to determine if there are any errors.

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