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Using Service Manager Tasks to Troubleshoot Computer Problems

 

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

If you want to view the logs on a remote computer that is exhibiting problems, you must first create a task that opens Event Viewer. Event Viewer reads logs from remote computers.

In System Center 2012 – Service Manager, administrators can create and use tasks to automate and simplify lengthy, complex, or repetitive processes. Operators typically use tasks to help troubleshoot user incidents. After creating a task, operators can run the task directly from the Service Manager console.

System_CAPS_importantImportant

In this release, to create a task, the logged-on user must have administrative credentials.

The Event Viewer task that you create will display logs from the computer that is identified as a configuration item in the incident. The help desk analyst can then select an incident in the Service Manager console and run this task for the computers that are related to the incident.

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