How to Create a Service Offering

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

Service offerings are logical groups of request offerings in System Center 2012 – Service Manager. Both service offerings and their request offerings are available to Self-Service Portal users, when their status is set to Published and if end users have been assigned a corresponding Service Manager user role. Only users who have been assigned a user role that is associated with a catalog group that contains catalog items can use the Self-Service Portal to access the service catalog.

To create a service offering

1. In the Service Manager console, select Library.

2. In the Library pane, expand Service Catalog, and then select Service Offerings.

3. In the Tasks pane under Service Offerings, click Create Service Offering to open the Create Service Offering Wizard.

4. On the Before You Begin page, read the instructions, and then click Next.

5. On the General page, complete these steps:

   1. In the Title box, type a title for the service offering. For example, type Access Services.

   2. Optionally, next to Image, you can either Browse to an image file or leave the default selection.

   3. In the Category list, select a category that this service offering will be a part of. For example, select Access and Security.

   4. In the Language list, either leave the default selection or select a language.

   5. In the Overview text box, type a short overview to describe the service offering that will be shown on the Self-Service Portal home page. For example, type Access to AD Group, Access to Labs.

   6. In the description box, type a description that will appear on the service offering page in the Self-Service Portal.

   7. Next to Management pack, select an unsealed management pack of your choice, and then click Next. For example, if you previously created the Sample Management Pack, select it.

6. On the Detailed Information page, complete these steps:

   1. In the Service level agreement information box, type a summary of the service level agreement (SLA) information. For example, type The SLAs for these requests, depending on the criticality of the requests, range from 1-2 business days. For more information, click the link below.

   2. In the first Link for additional information box, type a hyperlink that users can click to view additional information about the SLA for this service offering.

   3. In the Cost information box, type a summary of any costs associated with requests that will be grouped in this service offering.

   4. In the second Link for additional information box, type a hyperlink that users can click to view additional information about any costs associated with requests that will be grouped in this service offering.

   5. Click Next.

7. Optionally, on the Related Services page, add related business services associated with the service offering, and then click Next.

8. Optionally, on the Knowledge Articles page, add related knowledge articles associated with the service offering, and then click Next.

9. Optionally, on the Request Offering page, add related request offerings associated with the service offering, and then click Next.

10. On the Publish page, in the Offering status list, select Published and set the Offering owner to yourself, and then click Next.

11. On the Summary page, review the information, and then click Create.

12. On the Completion page, click Close.

Using the Service Catalog in System Center 2012 - Service Manager