How to Specify a User Role for Catalog Items
User roles in System Center 2012 – Service Manager provide access to catalog groups that contain catalog items. Both service offerings and their request offerings are available to Self-Service Portal users, when the status of the offerings is set to Published and if end users have been assigned a corresponding Service Manager user role. Only users who have been assigned a user role associated with a catalog group that contains catalog items can use the Self-Service Portal to access the service catalog. You can use the following procedure to create a user role and associate catalog items and users with the role.
To create a user role and associate it with catalog items and users
In the Service Manager console, select Administration.
In the Administration pane, expand Security, and then select User Roles.
In the Tasks pane under User Roles, click Create User Role, and then click End User to open the Create User Role Wizard.
On the Before You Begin page, read the instructions, and then click Next.
On the General page, complete these steps:
In the Name box, type a name for the user role. For example, type Security Offerings End User Role.
Optionally, in the Description box, type a description of the purpose of the user role. For example, type This user role provides access to security offerings to end users.
On the Management Packs page, complete these steps:
In Management Packs list, select a management pack that is used by catalog items. For example, select Service Manager Service Request Configuration Library.
On the Queues page, there are no options that apply to security to catalog items; therefore, click Next.
On the Configuration Item Groups page, there are no options that apply to security to catalog items; therefore, click Next.
On the Catalog Item Groups page, select Provide access to only the selected groups, select the groups that you want to provide access to, and then click Next.
On the Form Templates page, ensure that All forms can be accessed is selected, and then click Next.
On the Users page, add the users and groups that you want to provide access to, and then click Next.
On the Summary page, review the information, and then click Create.
On the Completion page, click Close.