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How to Verify a Notification Configuration


You can use the following procedure in System Center 2012 – Service Manager to verify that you have correctly configured notifications. Generate the type of change that activates the notification subscription that was previously created. When you do this, the subscription generates and then sends a notification. Receipt of the notification verifies success. For example, create a test incident that generates an email notification. The notification informs the recipient that an incident was opened.

If you are verifying a recurring notification subscription, you must wait for the time interval that you set previously to elapse until the notification is sent. When the notification is received, the configuration of the notification is verified.

To verify a notification configuration

  1. In the Service Manager console, click Work Items.

  2. In the Work Items pane, expand Work Items, expand Incident Management, and then click All Open Incidents.

  3. In the Tasks pane, under Incident Management, click Create Incident.

  4. In the Incident <Number> New form, enter the required information in the Affected user, Title, Classification Category, Impact, and Urgency boxes.

  5. In the Classification Category list, select E-mail Problems, and then click OK.

  6. Verify that an email notification that contains the information you entered in the template is received. The email title should contain the incident ID number.

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