How to Extend the Service Offering Categories

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

By default, System Center 2012 – Service Manager includes only the General service offering category. However, your organization will likely need additional categories to help organize service offerings that are provided to end users through the service catalog. You can use the following procedure to add additional categories to the service catalog.

To extend the service offering categories

1. In the Service Manager console, click Library.

2. In the Library pane, click Lists, and then in the Filter box, type offering.

3. In the Lists view, select Service Offering Category, and then in the Tasks list under Service Offering Category, click Properties.

4. In the List Properties dialog box, add any service offering categories that you want, and then click OK to close the dialog box. For example, add the following categories:

   • Data Center

   • Access and Security

   • Communication Services

5. Click OK to close the List Properties dialog box.

Using the Service Catalog in System Center 2012 - Service Manager