How to Extend the Service Offering Categories
By default, System Center 2012 – Service Manager includes only the General service offering category. However, your organization will likely need additional categories to help organize service offerings that are provided to end users through the service catalog. You can use the following procedure to add additional categories to the service catalog.
To extend the service offering categories
In the Service Manager console, click Library.
In the Library pane, click Lists, and then in the Filter box, type offering.
In the Lists view, select Service Offering Category, and then in the Tasks list under Service Offering Category, click Properties.
In the List Properties dialog box, add any service offering categories that you want, and then click OK to close the dialog box. For example, add the following categories:
Access and Security
Click OK to close the List Properties dialog box.