How to Duplicate or Hide Views for Service Requests
You can use the following procedures to duplicate or hide a service request view in the Service Manager console in System Center 2012 – Service Manager. You can use the Unhide task if you want to show the hidden view. You can modify the title or other view criteria using the Edit View task.
To duplicate a service request view
In the Service Manager console, expand Work Items, expand Service Request Fulfillment, and then select a subnode. For example, click Assigned To Me.
In the Tasks pane, click Duplicate View.
In the Select management pack dialog box, select a management pack to add the new view information to or create a new one, and then click OK.
Optionally, you can use the Edit View task to edit the new view, titled <View Name – Copy>, to change the view name or other criteria of the view.
In the Work Items pane, locate the new duplicate view that was created. For example, click Assigned To Me – Copy.
In the Tasks pane, click Edit View.
In the Edit Assigned To Me –Copy dialog box, click Criteria.
In the Criteria area, next to Assigned To User ID, in the text box after equals, type [me], and then click OK.
To hide a service request view
In the Service Manager console, expand Work Items, expand Service Request Fulfillment, and then select a subnode, such as Closed Service Requests.
In the Tasks pane, click Hide View.