• Article

How to Subscribe to Notifications

 

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

After you create a notification template, and after you have enabled at least one notification channel, you can use the following procedure in System Center 2012 – Service Manager to subscribe to notifications by using the Notification Subscription Wizard. Then, notifications will be sent when an object is created or updated or periodically when other criteria that you specify are met.

The scenarios in this topic center on the Create E-Mail Notification Subscription Wizard. The condition that you choose to notify will dynamically change the wizard pages that are available.

In the first procedure, you set up a subscription so that a messaging analyst is notified when a new incident that pertains to an email problem is opened. In the second procedure, you set up a subscription so that daily status updates are sent to the release manager while the HR web application is in development, testing, and deployment.

Note


Some notification criteria values might not change. If you want to receive a notification when a change occurs, make sure that you choose a value for an object that is likely to change. For example, the Incident ID for an incident does not change.

To create a notification subscription for an incident

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Notification, and then click Subscriptions.

  3. In the Tasks pane, click Create Subscription.

  4. On the Before You Begin page of the Create E-mail Notification Subscription Wizard, click Next.

  5. On the General page, in the Notification subscription name box, type a name. For example, type New Incident for E-mail Problem Notification Subscription. Optionally, in the Description box, you can type a description for the subscription that you are creating.

  6. Next to the Targeted class box, click Browse.

  7. In the When to notify box, select When an object of the selected class is created.

  8. In the Choose Class dialog box, choose a class. For example, click Incident. Then, click OK.

  9. Make sure that an unsealed management pack of your choice is selected, and then click Next. For example, select the Sample Management Pack.

  10. On the Additional Criteria page, select Incident. In the Available Properties list, select Classification Category, and then click Add.

  11. On the Additional Criteria page, click the Criteria tab. In the Criteria area, next to [Incident] Classification Category, select equals. In the list, select E-mail Problems, and then click Next.

  12. On the Template page, next to the E-mail template box, click Select.

  13. In the Select Objects dialog box, in the Templates list, select a notification template. For example, select New E-mail Incident Template, click OK, and then click Next.

  14. On the Recipient page, click Add.

  15. In the Select Objects dialog box, search for the appropriate user, and then select the user. Click Add, click OK, and then click Next. For example, select the user account for a messaging analyst or messaging administrator.

    Note


    The notification address must be configured for the user account of the messaging analyst or messaging administrator.

  16. On the Related Recipients page, click Add.

  17. In the Select Related Recipient dialog box, search for the appropriate class, and then select the appropriate substitution string that represents the user. Click Add, click OK, and then click Next. For example, select additional user accounts that you want to send the notification to.

  18. On the Summary page, review the settings that you selected for the notification subscription, and then click Create.

  19. On the Completion page, click Close.

To create a periodic notification subscription for a release record

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Notifications, and then click Subscriptions.

  3. In the Tasks pane, click Create Subscription.

  4. On the Before You Begin page of the Create E-mail Notification Subscription Wizard, click Next.

  5. On the General page, in the Notification subscription name box, type a name. For example, type Daily Notification for Deploy HR Web 2.0 Release Record. Optionally, in the Description box, you can type a description for the subscription that you are creating. For example, type This subscription sends a daily notification of the status for the HR Web 2.0 release record.

  6. In the When to notify box, select Periodically notify when objects meet a criteria.

  7. Next to the Targeted class box, click Browse.

  8. In the Choose Class dialog box, choose a class, and then click OK. For example, click Release Record.

  9. Make sure that an unsealed management pack of your choice is selected, and then click Next. For example, select the Sample Management Pack.

  10. On the Additional Criteria page, select Release Record. In the Available Properties list, select Status, and then click Add.

  11. In the Criteria area, next to [Release Record] Status, select does not equal. In the list, select Closed, and then click Next.

  12. On the Recurring Notification page under Recurrence pattern, select Notify every <TimeInterval> and then choose an interval. For example, set the recurrence pattern to every 1 day.

  13. On the Recurring Notification page under Range of recurrence, select a range of recurrence or choose no end date. For example, select No end date.

  14. On the Template page, next to the E-mail template box, click Select.

  15. In the Select Template dialog box, in the Templates list, select a notification template that you have created for release record notifications.

  16. On the Recipient page, click Add.

  17. In the Select Objects dialog box, search for the appropriate user, and then select the user. Click Add, click OK, and then click Next. For example, select the user account for the release manager.

    Note


    The notification address must be configured for the user account of the messaging analyst or messaging administrator.

  18. On the Related Recipients page, click Add.

  19. In the Select Related Recipient dialog box, search for the appropriate class, and then select the appropriate substitution string that represents the user. Click Add, click OK, and then click Next. For example, select additional user accounts that you want to send the notification to.

  20. On the Summary page, review the settings that you selected for the notification subscription, and then click Create.

  21. On the Completion page, click Close.

To validate a notification subscription

  • Locate the notification subscription that you created in the list of subscriptions.

Windows PowerShellYou can use a Windows PowerShell command to complete these tasks and other related tasks, as follows:

  • For information about how to use Windows PowerShell to create a new subscription in Service Manager, see New-SCSMSubscription.

  • For information about how to use Windows PowerShell to retrieve subscriptions that are configured in Service Manager, see Get-SCSMSubscription.

  • For information about how to use Windows PowerShell to update subscription properties in Service Manager, see Update-SCSMSubscription.

  • For information about how to use Windows PowerShell to remove a subscription from Service Manager, see Remove-SCSMSubscription.

See Also

How to Configure Notification Channels
How to Create Notification Templates