How to View Service Request Details

 

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

You can use the following procedure to view the details of a service request in the Service Manager console in System Center 2012 – Service Manager.

To view service request details

  1. In the Service Manager console, expand Work Items, expand Service Request Fulfillment, and then select a subnode, such as Assigned To Me.

  2. In the list, select a service request to view, and then in the Tasks pane under <Service Request ID – Service Request Name>, click Edit. For example, select Request Membership to Active Directory Group.

  3. Review information in service request form, and then click OK to close the form.

Managing Service Requests in System Center 2012 - Service Manager

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