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How to View Service Request Details


You can use the following procedure to view the details of a service request in the Service Manager console in System Center 2012 – Service Manager.

To view service request details

  1. In the Service Manager console, expand Work Items, expand Service Request Fulfillment, and then select a subnode, such as Assigned To Me.

  2. In the list, select a service request to view, and then in the Tasks pane under <Service Request ID – Service Request Name>, click Edit. For example, select Request Membership to Active Directory Group.

  3. Review information in service request form, and then click OK to close the form.

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