• Article

How to Publish a Service Offering

 

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

You can publish draft service offerings in System Center 2012 – Service Manager by using the Publish task or by using a change request. When you publish a service offering by using the Publish task, the service offing must contain at least one published request offering before it appears in the Self-Service Portal. If you want to have an approval process added before publishing, you can associate the service offering with a change request. If you use a change request, you can also send email notifications as the approval process occurs.

You can use the following procedures to publish a draft service offering and then use a change request to publish it.

To publish a draft service offering

  1. In the Service Manager console, select Library.

  2. In the Library pane, expand Service Catalog, and then select Draft Service Offerings.

  3. In the Draft Service Offerings list, select one or more service offerings, and in the Tasks pane under <ServiceOfferingName>, click Publish.

To use a change request to publish a draft service offering

  1. In the Service Manager console, select Library.

  2. In the Library pane, expand Service Catalog, and then select Draft Service Offerings.

  3. In the Draft Service Offerings list, select one or more service offerings, and in the Tasks pane under <ServiceOfferingName>, click Create Change Request to Publish.

  4. In the Select Template dialog box, select the Publish Offering change request template, and then click OK to open a new change request form.

  5. In the <ChangeRequestID: Publish Offerings> form, notice that the catalog items to be published appear under Catalog items.

  6. Click the Activities tab, and notice that there is a review activity and an automated activity associated with the change request. Later, when the review activity is approved, the automated activity will set the publish status to Published.

  7. Click OK to save the change request.