User Interface Customization in System Center 2012 - Service Manager
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
The sealed management packs in Service Manager contain, among other things, views, list items, and templates. Because these items are in a sealed management pack, they cannot be edited or changed. With the release of System Center 2012 – Service Manager, you have the option of hiding views. You can now duplicate list items and templates, saving the duplicates into an unsealed management pack, and because the duplicates are in an unsealed management pack, you can edit the properties of the list item or template using the Service Manager console.