How to Configure Release Management Workflows for Notifications


Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

You can configure notifications for release records in System Center 2012 – Service Manager by completing the following procedures. The following procedure sends a notification when a release record is created or updated.

To configure a notification for updated release records

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Administration, expand Workflows, and then click Configuration.

  3. In the Configuration pane, double-click Release Record Event Workflow Configuration.

  4. In the Configure Workflows dialog box, click Add.

  5. In the Configure workflows for objects of class Release Record dialog box, complete these steps:

    1. On the Before You Begin page, click Next.

    2. On the Workflow Information page, in the Name box, type a name for the workflow. For example, type Updated Release Records.

    3. In the Description box, type a description of what the workflow does. For example, type This workflow notifies the assigned-to user and the created-by user when release records are updated.

    4. In the Check for events list, select When an object is created or select When an object is updated, ensure that the Enabled check box is selected, and then click Next.

    5. On the Specify Event Criteria page, click the Changed to tab. Under Related classes, expand Release Record, and then select either Assigned To User or Created By User.

    6. Under Available properties, select User Name, click Add, and then under Criteria, type the user name of the person that you are basing the notification on. Repeat this step, as necessary.

    7. On the Apply Template page, clear Apply the selected template, and then click Next.

    8. On the Select People to Notify page, select Enable notification, then select Assigned To User and then click Add. Repeat this step for Created By User, and then click Next.

    9. On the Summary page, review your settings, and then click Create.

    10. On the Completion page, click Close.