Step 6: Extend the Change Area Enumeration List
In this step of the Woodgrove Bank customization scenario, Ken extends the Change Area Enumeration list by adding a new Compliance list item that represents the new change request type.
The following procedure provides only the high-level steps for creating a new list item in the Service Manager console. For the complete procedure for creating a new list item, see How to Add a List Item.
To create a new list item
In the Service Manager console, select Change Area Enumeration as the list to edit.
Specify Compliance as the new value to add to this list.