How to Import Data from Other Domains
You can import data from domains other than the domain in which System Center 2012 – Service Manager resides. For example, Service Manager is installed in domain A (where the fully qualified domain name [FQDN] is a.woodgrove.com), and you want to import data from domain B (where the FQDN is b.woodgrovetest.net). In this scenario, you must think about how to specify the data source path and how to specify the Run As account.
In domain B, either identify an existing service account or create a new one for this purpose. This service account must be a domain account and must be able to read from Active Directory Domain Services.
Next, in Service Manager, create a new Active Directory connector in the Active Directory Connector Wizard. Follow these steps on the Domain or organizational unit page.
To specify the data source path and Run As account
Use the appropriate method, according to where the domains are located:
If the two domains are in the same forest, in the Server Information area, select Let me choose the domain or OU, and then click Browse to select the domain and organizational unit (OU).
If the two domains are in different forests, in the Server Information area, select Let me choose the domain or OU, and then type the domain and OU in the box. For example, type LDAP://b.woodgrovetest.net/OU=<OU Name>,DC=b,DC=woodgrovetest,DC=net.
In the Credentials area, click New.
In the Run As Account dialog box, in the User name, Password, and Domain boxes, type the credentials for the service account from the b.woodgrovetest.net domain.
If the two domains are in different forests, you must type the domain name in the User name box. For example, type b.woodgrovetest.net\<user name>.