How to View a Parent Incident from a Child Incident
Updated: May 13, 2016
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
In System Center 2012 – Service Manager, the help desk analyst XE "Release Manager" can use the following procedure to easily view parent incidents when a child incident is open. Reviewing parent incident information is often necessary to determine the status of its child incidents. Use the following procedure to view a parent incident from a child incident.
To view a parent incident from a child incident
In the Service Manager console, open the Work Items workspace, and in the Work Items pane, expand Incident Management.
Select an incident view that contains a child incident that you want to open, and then select the incident.
In the Tasks pane, click Edit.
In the incident form banner, the parent incident ID and description appears next to Parent incident. Click the linked parent incident to open it.
After reviewing the parent incident information, you can optionally update any information, such as comments, in the Action Log.
If you make changes to the parent incident, click OK. Otherwise, click Cancel.
If you make changes to the child incident, click OK. Otherwise, click Cancel.
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