Create Incident Activity
Updated: May 13, 2016
Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager
This activity creates and populates an incident in System Center 2012 – Service Manager.
Design-Time Prerequisites
None.
Run-Time Prerequisites
None.
Properties
The Create Incident activity uses the input properties that are listed in the following table.
Display name | Internal name | Type | Required | Comments |
---|---|---|---|---|
Incident ID | IncidentID | String | Yes | Specifies the unique identifier who is generated for the Incident object. |
Action Log Comment | ActionLogComment | String | Yes | Specifies the comment to include in the Incident object’s action log. |
Affected User Domain | AffectedUserDomain | String | Yes | Specifies the name of the Domain Name System (DNS) domain of the primary user who is affected by the incident. |
Affected User Name | AffectedUserName | String | Yes | Specifies the user name of the primary user who is affected by the incident. |
Category | Category | Integer | Yes | Specifies the type of incident, such as "Networking" or "Printing." The value is the ID of enum. (Category –enum data field) |
Continue On Error | ContinueOnError | Boolean | No. (The default setting is true.) | Determines whether the workflow should continue running if the activity fails. |
Impact | Impact | Integer | Yes | Specifies the impact of the incident on the affected user or users. The value is the ID of enum. (Impact -enum data type) |
Source | Source | Integer | No | Specifies the source of information about the incident, such as "Phone” or "E-mail". The value is the ID of enum. (Source –enum data type field) |
Summary | Summary | String | Yes | Specifies the summary text that describes the incident. |
Urgency | Urgency | Integer | Yes | Specifies the urgency of resolving the incident. The value is the ID of enum. (Urgency –enum data type field) |
The Create Incident activity generates the output that is described in the following table.
Name | Type | Comments |
---|---|---|
SM Incident | System.WorkItem.Incident | Returns the constructed incident class instance. |
Errors and Exceptions
None.
Remarks
None.
Example
None.
See Also