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How to Install the Web Content Server


Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

Use the following procedure to install the Self-Service Portal web content server in System Center 2012 – Service Manager.

To install the web content server

  1. Using the Operational Database Account, log on to the computer that will host the Self-Service Portal.

  2. On the System Center 2012 – Service Manager installation media, double-click the Setup.exe file.

  3. On the Service Manager Setup Wizard page, click Service Manager web portal.

  4. On the Portal Parts page, click Web Content Server, and then click Next.

  5. On the Product registration page, read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license agreement, and then click Next.

  6. On the Installation location page, verify that sufficient free disk space is available, and then click Next. If necessary, click Browse to change the installation location of the web content server.


    We recommend that you install the Self-Service Portal in the default location. Installing the Self-Service Portal in another location will require that you make configuration changes in Internet Information Services (IIS).

  7. On the System check results page, make sure that the prerequisite check passed or at least passed with warnings, and then click Next.

  8. On the Configure the Service Manager self-service portal name and port page, do the following:

    1. In the Web site name text box, accept the default name, or type a new name.

    2. In the Port text box, accept the default port, or type a new port.

    3. In the SSL certificate list, select the Secure Sockets Layer (SSL) certificate that you want to use with the Self-Service Portal, and then click Next.


    We strongly recommend the use of SSL. If you are using a self-signed certificate, make sure that the certification authority (CA) that issues the certificate has been added to the Trusted Root Certification Authorities store. You must use the same HTTP protocol (HTTP or HTTPS) with both portal parts.

  9. On the Select the Service Manager database page, do the following:

    1. In the Database server text box, type the name of the computer that hosts the Service Manager database, and then press TAB.

    2. In the SQL Server instance list, select the instance name for the Service Manager database. (Default is the default selection.)

    3. In the Database list, select the database that hosts the Service Manager database. (ServiceManager is the default database name.)

    4. Click Next.

  10. On the Configure account for the Service Manager self-service portal page, click Domain account.


    Make sure that the credentials you enter here are for the sdk_users users role on the SQL Server that is hosting the Service Manager database.

  11. Specify the user name, password, and domain for the Service Manager services account that you specified during installation of Service Manager. For example, enter the account information for the SM_Acct domain user.

  12. Click Test Credentials. After you verify that you received a “The credentials were accepted message,” click Next.

  13. On the Help improve System Center Service Manager page, indicate your preference for participation in the Customer Experience Improvement Program. As an option, click Tell me more about the program, and then click Next.

  14. On the Use Microsoft Update to help keep your computer secure and up-to-date page, indicate your preference for using Microsoft Update to check for Service Manager updates. If you want Windows Update to check for updates, select Initiate machine wide Automatic update. Click Next.

  15. On the Installation summary page, click Install.

  16. On the Setup completed successfully page, we recommend that you leave Open the Encryption Backup or Restore Wizard selected, and then click Close. For more information about backing up the encryption key, see Completing Deployment by Backing Up the Encryption Key.

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