Preparing for System Center 2012 - Service Manager Deployment

Updated: May 13, 2016

Applies To: System Center 2012 SP1 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 - Service Manager

Before you start the deployment of System Center 2012 – Service Manager, you create a group of users in Active Directory Domain Services (AD DS), and you create or identify a domain account that will be used during the Setup process. Make sure that the domain account is a member of the appropriate groups that are necessary for proper operation of Service Manager For more information see Account Considerations for Running Setup in this guide. Keep the following in mind when you are installing Service Manager and Operations Manager on the same server:

• Operations Manager 2007 or System Center 2012 – Operations Manager can share the database server with Service Manager.

• For System Center 2012 Only: An Operations Manager 2007 R2 agent and the Service Manager management server can coexist on the same server if you install the agent first and then install either the Service Manager or data warehouse management server.

• For System Center 2012 SP1 only: You must remove an Operations Manager 2007 R2 agent before you run Service Manager Setup. A System Center 2012 – Operations Manager SP1 agent is automatically installed as part of Service Manager SP1. After Setup completes, you must manually configure the agent for use with the Operations Manager management server. The agent is compatible with System Center Operations Manager 2007 R2, System Center 2012 – Operations Manager, and System Center 2012 – Operations Manager SP1.

  To validate that the Operations Manager Agent was installed, open Control Panel and verify that the Operations Manager Agent is present. To manually configure the Operations Manager agent, see Configuring Agents.

• You can install both the Operations Manager 2007 R2 console and the Service Manager console on the same computer. The order in which you install the consoles does not matter.

• Do not attempt to use the same SQL Server Reporting Services (SSRS) instance for both Operations Manager and Service Manager.

• Account Considerations for Running Setup

  Provides information about the accounts that are required to run Setup and that you must provide during the setup of Service Manager.

• How to Prepare Computers for Service Manager Deployment

  Describes the steps to take to prepare a computer before running Setup for Service Manager.

• TechNet Library main page for System Center 2012 – Service Manager

• Planning Guide for System Center 2012 – Service Manager

• Deployment Guide for System Center 2012 – Service Manager

• Administrator’s Guide for System Center 2012 – Service Manager

• Operations Guide for System Center 2012 – Service Manager