How to Review Incidents with SLA Information
You can use the following procedure to view incidents that have a service level objective associated with them in System Center 2012 – Service Manager.
To review incidents with SLA information
In the Service Manager console, click Work Items.
In the Work Items pane, expand Incident Management, and then click Incidents with Service Level Warning or Incidents with Service Level Breached.
In the list of incidents, notice the time that is displayed for Service Level Target.