Dispatcher security role (SMADispatcher) [AX 2012]

Updated: May 6, 2014

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

The Dispatcher security role represents a user who organizes service technicians and prioritizes service orders.

By default, this security role is assigned the following duties in Microsoft Dynamics AX.

Duty name

Duty AOT name

Duty description

Change service order stages

SMAServiceOrderStageMaintain

Change the stage of the service order

Inquire into BOM calculations

BOMBillsOfMaterialsCalcStatusInquire

Inquire into BOM calculations

Inquire into contact master

smmContactMasterInquire

Respond to inquiries about contact master data

Inquire into customer master

CustCustomerMasterInquire

Respond to inquiries about customer master data

Inquire into service agreement master

SMAServiceAgreementMasterInquire

Inquire into service case progress

CaseServiceCaseProgressInquire

Respond to inquiries about the status of service cases

Inquire into service event groups

NoteNote

This duty is assigned to the role only in Microsoft Dynamics AX 2012 R2 and Microsoft Dynamics AX 2012 R3.

InquireIntoServiceEventGroups_IN

Inquire into service order reference data

SMAServiceOrderReferenceDataInquire

Inquire into service orders

SMAServiceOrderProgressInquire

Maintain project sales packing slips

ProjProjectSalesPackingSlipMaintain

Document and record project sales packing slip

Maintain service event groups

NoteNote

This duty is assigned to the role only in Microsoft Dynamics AX 2012 R2 and Microsoft Dynamics AX 2012 R3.

MaintainServiceEventGroups_IN

Maintain service orders

SMAServiceOrdersMaintain

Document and record service business events

Maintain technician access to service (Enterprise Portal)

SMAEPTechServiceMaintain

Maintain service data for field service technicians

Maintain web service orders

SMAWebServiceOrdersMaintain

Maintain and transfer service orders created in the Enterprise Portal

Perform service order periodic jobs

SMAServiceOrderPeriodicMaintain

Periodic batch-oriented service order maintenance

View fiscal document

NoteNote

This duty is assigned to the role only in Microsoft Dynamics AX 2012 R2 and Microsoft Dynamics AX 2012 R3.

FiscalDocumentInquire_BR


Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).

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