Service delivery manager security role (SMAServiceDeliveryManager) [AX 2012]

Updated: May 6, 2014

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

The Service delivery manager security role represents a user who reviews and enables the service order process.

By default, this security role is assigned the following duties in Microsoft Dynamics AX.

Duty name

Duty AOT name

Duty description

Approve posting of service orders

SMAServiceOrdersJournalize

Journalize service orders

Approve posting of service subscriptions

SMAServiceSubscriptionsJournalize

Journalize accrued service subscription revenue

Enable calendar management process

WorkCalendarsEnable

Set up policies and reference data to enable the use of calendars

Enable case management

CaseCaseManagementEnable

Set up policies and reference data to enable the case management process

Enable service agreement process

SMAServiceAgreementProcessEnable

Set up policies and reference data to enable the service agreement process

Enable service order process

SMAServiceOrderProcessEnable

Set up policies and reference data to enable the service order process

Enable service subscription process

SMAServiceSubscriptionProcessEnable

Set up policies and reference data to enable the service subscription process

Inquire into contact master

smmContactMasterInquire

Respond to inquiries about contact master data

Inquire into customer master

CustCustomerMasterInquire

Respond to inquiries about customer master data

Inquire into inventory status

InventStatusInquire

Respond to inquiries about the status of the inventory

Inquire into limited worker information

HcmLimitedWorkerInquire

Respond to inquiries about limited worker information

Inquire into project master

ProjProjectMasterInquire

Respond to inquiries about project master information

Inquire into service agreement master

SMAServiceAgreementMasterInquire

Inquire into service event groups

NoteNote

This duty is assigned to the role only in Microsoft Dynamics AX 2012 R2 and Microsoft Dynamics AX 2012 R3.

InquireIntoServiceEventGroups_IN

Inquire into service orders

SMAServiceOrderProgressInquire

Inquire into service records (Enterprise Portal)

SMAEPServiceEPInquire

View current service records for external customers

Inquire into service subscription sales price master

SMAServiceSubscriptionSalesPriceInquire

Inquire into service subscriptions

SMAServiceSubscriptionProgressInquire

Maintain calendar master

WorkCalendarMasterMaintain

Maintain print management settings

PrintMgmtPrintManagementSettingsMaintai

Maintain print management settings

Maintain service agreement master

SMAServiceAgreementMasterMaintain

Maintain service event groups

NoteNote

This duty is assigned to the role only in Microsoft Dynamics AX 2012 R2 and Microsoft Dynamics AX 2012 R3.

MaintainServiceEventGroups_IN

Maintain service object master

SMAServiceObjectMasterMaintain

Maintain service orders

NoteNote

This duty is assigned to the role only in Microsoft Dynamics AX 2012 R2 and Microsoft Dynamics AX 2012 R3.

SMAServiceOrdersMaintain

Document and record service business events

Maintain service subscription sales price master

SMAServiceSubscrSalesPriceMasterMaintai

Maintain service subscriptions

SMAServiceSubscriptionSMAintain

Document and record service subscriptions

Maintain sites service solution in service management module

SMASitesSolutionMaintain

Review service agreement process performance

SMAServiceAgreementProcessPerfReview

Monitor, analyze, and improve service agreement process performance

Review service order process performance

SMAServiceOrderProcessPerfReview

Monitor, analyze, and improve service order process performance

Review service subscription process performance

SMAServiceSubscriptionProcessPerfReview

Monitor, analyze, and improve service subscription process performance

Role center URL redirection

EPHomePageView

Enable redirection from generic role center URL

View fiscal document source texts

NoteNote

This duty is assigned to the role only in Microsoft Dynamics AX 2012 R2 and Microsoft Dynamics AX 2012 R3.

FiscalDocumentSourceTextView_BR


Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).

Community Additions

ADD
Show: