Field service guides [GP 2010]

You can download the following documents, which contain information about field service for Microsoft Dynamics GP 2010. The documents are in PDF format. To view a PDF file, you must have a PDF reader, such as the free Adobe Reader.

You can also find this list of documents on the Microsoft Download Center.

Document

Description

Field Service - Contract Administration

Explains how to set up, enter, and maintain quote and contract documents. The document also explains how to enter and post transactions, and describes how Contract Administration can be integrated with Service Call Management, Sales Order Processing, and General Ledger.

Field Service - Depot Management

Explains how to enter work orders, schedule and track activities in your internal repair depot, and track the usage of parts and labor in the repair process. The document also describes how Depot Management can be integrated with Returns Management and General Ledger.

Field Service - Preventive Maintenance

Explains how to use Preventive Maintenance together with Service Call Management to automatically generate service calls and requests for preventive maintenance work.

Field Service - Returns Management

Explains how to set up, enter, and maintain return materials authorization (RMA) and return to vendor (RTV) documents. The document also describes how Returns Management can be integrated with Service Call Management and Sales Order Processing.

Field Service - Service Call Management

Explains how to set up Service Call Management, enter customer service requests, dispatch technicians, bill customers for time and materials, and manage parts, labor, and miscellaneous charges. The document also describes how Service Call Management can be integrated with Contract Administration, Preventive Maintenance, and Returns Management.

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