Microsoft Dynamics CRM Email Router software requirements
Applies To: CRM 2016 on-prem, CRM Online
This topic lists the software and application software requirements for Microsoft Dynamics CRM Email Router.
Microsoft Dynamics CRM Email Router Setup consists of two main components: the Email Router and the Rule Deployment Wizard. The Email Router component installs the Email Router service and Email Router Configuration Manager. You use the Email Router Configuration Manager to configure the Email Router. The Rule Deployment Wizard component deploys the rules that enables received email messages to be tracked.
Microsoft Dynamics CRM version support
Be aware of the following requirements for Email Router:
Microsoft Dynamics CRM 2013 Email Router requires CRM 2013
Microsoft Dynamics CRM 2015 Email Router requires CRM 2015
Microsoft Dynamics CRM 2016 Email Router requires CRM 2016
For Microsoft Dynamics CRM applications, we recommend using the latest version and service pack (SP) for all required components, such as Windows Server, Microsoft SQL Server, Microsoft Office, Internet Explorer, and Microsoft Exchange Server. In some cases, there might be a delay between the availability of a component update and support for the update in CRM applications. However, you should always apply the latest CRM update for CRM to fully support the latest version of a required component.
Supported Windows operating systems
You can install the Email Router and Rule Deployment Wizard on any computer that is running one of the following operating systems, and that has network access to both Microsoft Dynamics CRM and the email server:
Windows 8.1 or Windows 8 (64-bit and 32-bit versions)
Windows 7 (64-bit and 32-bit versions)
Windows Server 2012
Rule Deployment Wizard Requires MAPI
The Rule Deployment Wizard requires the Microsoft Exchange Server Messaging API (MAPI) client runtime libraries. To install the MAPI client runtime libraries, see Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1.
Installing and running the Rule Deployment Wizard on a computer that has Microsoft Office Outlook installed is not supported. Both applications use a different version of MAPI that are incompatible.
MAPI versions 6.5.8147 (or later) are supported by Microsoft Exchange Server 2010.
If you already have a version of the MAPI download installed, you must uninstall it before installing the new version.
If you are installing the Rule Deployment Wizard on a system that uses Microsoft Exchange Server 2010 as its email server, you must also have installed Update Rollup 2 (or later) of Microsoft Exchange Server 2010. For more information, see Update Rollup 2 for Exchange Server 2010 (KB979611).
Microsoft Exchange Server is only required if you want to use the Email Router to connect to an Exchange Server email messaging system. To do this, you can install the Email Router on any of the supported Windows or Windows Server operating systems that have a connection to the Exchange Server. The Email Router supports the following versions of Exchange Server:
Microsoft Exchange Server 2010 Standard and Enterprise editions
Exchange Server 2013 Standard and Enterprise editions
Microsoft Exchange Online
If missing, Microsoft Dynamics CRM Email Router Setup installs the Microsoft .NET Framework 4 on the computer where you install the Email Router.
The Rule Deployment Wizard component must be installed on a computer that is running any of the supported Windows or Windows Server operating systems and that has the MAPI client runtime libraries installed.
Download the MAPI client runtime libraries from the Microsoft Download Center.
Microsoft Dynamics CRM Email Router supports a variety of email messaging and transport options.
POP3-compliant email systems are supported for incoming email message routing.
When you use the Forward Mailbox option on the User form, the POP3 email server must provide support where an email message can be sent as an attachment to another email message.
If you configure the Microsoft Dynamics CRM Email Router to connect to a POP3-compliant email server, the server must support RFC 1939.
Both SMTP and Exchange Online with Exchange Web Services (EWS) are messaging transport protocols that are supported for outgoing email message routing.
If you configure the Microsoft Dynamics CRM Email Router to use an SMTP-compliant transport service, the server must support RFC 2821 and RFC 2822.
Microsoft Exchange Online is a hosted enterprise messaging service from Microsoft. It provides the robust capabilities of Microsoft Exchange Server as a cloud-based service. To learn more, see Exchange Online.
If the following components are missing, they will be installed by Microsoft Dynamics CRM Email Router Setup:
Microsoft .NET Framework 4
Microsoft Visual C++ Redistributable
Microsoft Application Error Reporting
Windows Identity Foundation (WIF)
Windows Live ID Sign-in Assistant 6.5
Microsoft Online Services Sign-in Assistant (Required for Microsoft Dynamics CRM Online when you subscribe through Microsoft Office 365.)
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