Email Router tasks and components
Applies To: Dynamics CRM 2016, Dynamics CRM Online
The Email Router performs the following tasks:
Routes incoming email messages to Microsoft Dynamics CRM.
Sends email messages generated from CRM.
The Email Router is required to route email messages for organizations that don’t use server-side synchronization or Microsoft Dynamics CRM for Outlook. The Email Router can be installed on various versions of the Microsoft Windows operating system. For a list of supported Windows versions, see Microsoft Dynamics CRM Email Router software requirements. The computer on which you install the Email Router must have a connection to a Microsoft Exchange Server or to a POP3/SMTP email server.
The Email Router contains the following components:
The Email Router service ("Microsoft CRM Email Router") and the Email Router configuration files.
The Email Router Configuration Manager. You use this wizard to configure the Email Router service.
The Rule Deployment Wizard. This wizard lets you deploy rules that are used to route email messages to a forward mailbox from the mailbox of a user or queue. The Rule Deployment Wizard doesn’t work with POP3/SMTP email servers. More information: Deploy inbox rules
Only message class types IPM.Note and IPM.NOTE.Rules.OofTemplate.Microsoft are tracked and saved in Microsoft Dynamics CRM. For a list of known message class types, see Office Dev Center: Item Types and Message Classes.
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