Email Router tasks and components


Applies To: Dynamics CRM 2016, Dynamics CRM Online

The Email Router performs the following tasks:

  • Routes incoming email messages to Microsoft Dynamics CRM.

  • Sends email messages generated from CRM.

The Email Router is required to route email messages for organizations that don’t use server-side synchronization or Microsoft Dynamics CRM for Outlook. The Email Router can be installed on various versions of the Microsoft Windows operating system. For a list of supported Windows versions, see Microsoft Dynamics CRM Email Router software requirements. The computer on which you install the Email Router must have a connection to a Microsoft Exchange Server or to a POP3/SMTP email server.

The Email Router contains the following components:

  • The Email Router service ("Microsoft CRM Email Router") and the Email Router configuration files.

  • The Email Router Configuration Manager. You use this wizard to configure the Email Router service.

  • The Rule Deployment Wizard. This wizard lets you deploy rules that are used to route email messages to a forward mailbox from the mailbox of a user or queue. The Rule Deployment Wizard doesn’t work with POP3/SMTP email servers. More information: Deploy inbox rules


Only message class types IPM.Note and IPM.NOTE.Rules.OofTemplate.Microsoft are tracked and saved in Microsoft Dynamics CRM. For a list of known message class types, see Office Dev Center: Item Types and Message Classes.

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